Refund Policy

Last Updated: August 06, 2026

Our Return & Refund Policy forms part of, and should be read together with, our Terms & Conditions. By placing an order with PillCourier, you agree to the terms outlined in this policy.

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this page.

RETURN POLICY

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.

To initiate a return, you must first contact our customer support team at hello@pillcourier.com to obtain return authorization. Returns sent without prior approval may not be accepted.

Once your return request has been approved, we will provide the appropriate return shipping address and instructions.

Unless the return is due to an incorrect, damaged, or defective product, the customer is responsible for all return shipping costs.

Returned products must:

• Be returned within the approved return period.

• Be in their original condition.

• Be returned in the original packaging.

• Include all accessories, documentation, and packaging materials received with the order.

PillCourier reserves the right to refuse any return that does not meet the above conditions.

NON-RETURNABLE ITEMS

For health, safety, and quality assurance reasons, certain products cannot be returned once they have been shipped or delivered.

These include, but are not limited to:

• Prescription medications

• Generic medications

• Opened or used healthcare products

• Products with broken safety seals

• Products that have been altered or damaged after delivery

• Clearance, sale, or promotional items

• Gift cards (if applicable)

Returns will only be accepted if the product was received damaged, defective, or if an incorrect item was shipped.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To report the issue, email us at hello@pillcourier.com with:

• Your order number

• Clear photographs or a short video showing the issue

• A brief description of the problem

After reviewing your claim, we may, at our discretion:

• Ship a replacement product at no additional cost, or

• Issue a full or partial refund, where appropriate.

If requested, the original product must be returned according to the instructions provided by our customer support team.

Please Note: Product packaging, labels, logos, colors, or manufacturers may occasionally vary between production batches. Variations in packaging alone do not qualify as damaged or incorrect products if the contents are correct and the product functions as intended.

ORDER CANCELLATIONS

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled.

If you need to cancel your order, please contact hello@pillcourier.com as soon as possible. We will do our best to assist you.

HOW TO REQUEST A REFUND

To request a refund, please contact our customer support team.

Email: hello@pillcourier.com

Please include:

• Your full name

• Order number

• Reason for your refund request

• Supporting photographs (if applicable)

Our team will review your request and respond as quickly as possible.

REFUND METHOD

Approved refunds will be issued to the original payment method used when the order was placed.

We are unable to issue refunds to a different payment method unless required by applicable law.

REFUND PROCESSING TIME

Once your refund has been approved, it will generally be processed within 15–30 business days.

The time required for the refunded amount to appear in your account depends on your payment provider, bank, or credit card issuer.

SHIPPING COSTS

Original shipping charges are non-refundable unless the return is the result of:

• A damaged product

• A defective product

• An incorrect item shipped by PillCourier

Customers are responsible for all return shipping costs unless otherwise approved by our customer support team.

REFUSAL OF RETURNS

PillCourier reserves the right to refuse returns or refunds if:

• The return request is made outside the eligible return period.

• The product has been opened, used, or tampered with.

• The returned product is not in its original condition.

• The customer fails to obtain return authorization before sending the item.

• The product has been intentionally damaged or misused.

CHANGES TO THIS POLICY

We reserve the right to update or modify this Return & Refund Policy at any time.

Any revisions will be posted on this page with an updated revision date. Continued use of our website following any changes constitutes acceptance of the revised policy.

CONTACT US

If you have any questions regarding this Return & Refund Policy, please contact us.

PillCourier

Website: https://pillcourier.com

Email: hello@pillcourier.com